Once a dominant force in online retailing to saltwater aquarists, Marine Depot has agreed to be purchased by Bulk Reef Supply, based in Golden Valley, Minnesota, a western suburb of Minneapolis.
Acccording to the Marine Depot company profile: “Marine Depot was started in 1998 by a self-professed reef geek and premed student Ken Wong. Ken envisioned a one-stop shop where customers could find everything they needed, from technical product specifications, reef aquarium information, expert advice on the hobby to friendly one-on-one customer support.” The company took pride in “growing from a one-man crew to being one of the world’s largest suppliers of reef and marine aquarium products….”
While Marine Depot, with headquarters in Garden Grove, California and distribution centers in Atlanta and Las Vegas, will disappear in a matter of weeks, customers are being assured of a smooth transition and ongoing customer support from the BRS staff.
via Bulk Reef Supply
GOLDEN VALLEY, MN (June 23, 2021) — Aquatic Sales Solutions, LLC (dba Bulk Reef Supply) or “BRS”, the eCommerce leader in saltwater aquarium supplies has acquired California-based Marine Depot.
The Marine Depot website will continue to operate fully, including taking customer orders, until July 30, 2021. At that time the site will be folded into BRS, with all website traffic redirected to BRS (bulkreefsupply.com).
BRS is committed to ensuring Marine Depot customers are well supported during this transition. BRS will do so through the following initiatives:
- Honoring all Marine Depot gift cards at Bulk Reef Supply
- Transferring of loyalty reward points to a BRS account
- Honoring the Marine Depot return policy for orders placed prior to June 23, 2021 (all sales on or after June 23, 2021, at Marinedepot.com are final)
- Assisting with warranty support for qualifying orders.
- Maintaining the Marine Depot long-standing blog & YouTube channel, popular among aquarists worldwide.
- Keeping a strict focus on providing quality saltwater aquarium equipment.
- Continuing to stock & support popular brands like AquaMaxx.
ABOUT BULK REEF SUPPLY
Founded in 2007, BRS set out with a goal to further the reefing community’s growth and success by providing hobbyist education and carefully selected products. From their humble beginnings, BRS has grown its business to become a leader in customer service and satisfaction.
BRS is proud to carry forward the Marine Depot commitment to the reefing enthusiast community. BRS features many of the same brands carried by Marine Depot, plus hundreds of additional options.
MARINE DEPOT FAQ
What happened to Marine Depot?
Marine Depot has elected to be acquired by BRS. As of July 30th, 2021, Marine Depot will no longer conduct business.
How did BRS get involved?
Marine Depot and BRS have discussed combining operations for a long time to take advantage of their respective strengths to improve the customer experience. BRS purchased Marine Depot and is consolidating operations to its headquarters in Golden Valley, Minnesota.
I placed an order with Marine Depot that I have not received. What happened to it?
Orders placed with Marine Depot through July 30th will be shipped by their shipping partners. Many orders may still be in transit during this time. Open orders containing pre-ordered or backordered items will be cancelled and refunded. If you have any questions or concerns the Bulk Reef Supply customer service team will be happy to assist.
I need to return an order I purchased from Marine Depot?
Marine Depot will continue accepting returns on orders placed before June 23, 2021. Returns will be processed directly through Marine Depot’s RMA process until July 30, 2021. For any returns after July 30, 2021, contact BRS Customer Service to obtain an RMA number.
All orders placed on or after June 23, 2021, are final and not eligible for return.
I need assistance with an order I placed at Marine Depot previously?
Bulk Reef Supply will be 100% committed to ensuring orders placed through Marine Depot get support for warranty, shipping issues, and returns. After July 30, 2021, order history will no longer be available from marinedepot.com. We suggest saving a record of your order history with Marine Depot prior to July 30, 2021. If you need assistance obtaining receipts, warranty support, or general order support for your Marine Depot order, please contact BRS Customer Service (support@bulkreefsupply.com).
I had a gift card with Marine Depot. Can I still use it?
Yes, Bulk Reef Supply will be accepting Marine Depot gift cards.
I had reward points with Marine Depot. Can I still use them?
Yes, Marine Depot points will be transferred to Bulk Reef Supply Reward Points on August 11, 2021. For points to transfer you must have an active BRS Preferred Reefer account (https://www.bulkreefsupply.com/preferred-reefers) and must match the email used with the account at Marine Depot. We will not be able to transfer points with mismatched email addresses. Points will be eligible for use until July 30, 2022.
Will current Marine Depot promotions transfer to Bulk Reef Supply?
BRS has a number of specials & promotions running at any given time. Current Marine Depot discounts and promotional codes will not apply on bulkreefsupply.com.
I am a Marine Depot affiliate and/or influencer. What can I do?
BRS is currently working on a new and improved affiliate & influencer program. Stay tuned for further announcements.
Reef club & event donations
BRS is committed to supporting the saltwater aquarium hobby and related events. We work with a number of organizations and clubs to donate and sponsor events. For more information, please contact donations@bulkreefsupply.com.
PLEASE DIRECT ADDITIONAL QUESTIONS TO:
Bulk Reef Supply Customer Service Information
support@bulkreefsupply.com
Phone – (763) 432-9691
8am – 6pm CT M-Th
9am – 4pm CT Friday
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